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I just created my BILL account, but it says that I have an overdue invoice!

We understand that it can be alarming to see a surprise balance, but don’t worry, you don’t owe anything! Your BILL dashboard is actually showing you that we are actively processing a payment for you. When we create the payment in the system, it generates 
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I got an email that said ECCLA received my invoice and that a new bill was created. What does that mean?

Don’t worry, we are not billing you! This means that your scholarship or grant coordinator has submitted a request to pay you and that the request has been entered into the BILL system for review.
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How long does it take for my payment to process?

It can take 14 business days from the time your payment is initiated (when you receive the notification that a bill has been created) to the time you receive it. Once you receive an email stating that “You have money on the way from ECCLA“, 
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How do I submit a reimbursement request for books, tuition, or other?

All requests must go through your scholarship manager or program. Any requests created by recipients in the BILL system will be deleted by the accountant. Please review your scholarship award packet or reach out to your scholarship manager for more information about how to request 
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Can you just send me a check?

As a scholarship provider that issues hundreds of payments throughout the year across the state of Colorado, ECCLA uses Automated Clearing House (ACH) direct deposit payments as a way to reduce the risk of fraud and to ensure that every recipient receives their funding in 
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